Contact Us
D-86753 Möttingen
Frequently asked questions
How do I create an account?
On the top of any page, click on the "My Account" then "Sign In" link, and then select "Create an Account." Fill in the required details and submit the form to create your account./p>
Is my personal information safe with you?
We place utmost importance on the protection of your personal and payment information. Our website employs encryption technologies and adheres to best industry practices for data security. Exclusive to our company, SAPI GmbH, we utilize a dedicated server to further enhance safety. Our hosting service is provided by IONOS SE, renowned for its exceptional hosting capabilities.
How can I find a specific product?
Use the search bar at the top of the page to enter keywords related to the product you're looking for. You can also browse through categories if you prefer.
Are the product images accurate?
We are committed to offering clear and comprehensive images for each item in our catalog. Despite this, variations in hues might arise as a result of discrepancies in device display configurations. Furthermore, we hold the authority to modify the hue of any merchandise at our discretion, without issuing advance warning.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal and Amazon Payments.
Is it safe to use my credit card on your website?
We implement SSL encryption to safeguard your credit card details during the transfer process. Additionally, we provide Stripe as a payment gateway option
Is it safe to use my credit card on your website?
Yes. We implement SSL encryption to safeguard your credit card details during the transfer process. Additionally, we provide Stripe as a payment gateway option
How do I place an order?
Once you've added items to your cart, click on the cart icon and proceed to checkout. Follow the instructions to enter your shipping details, choose a payment method, and confirm your order. Once placed you will recive an emial summary with your order.
How can I track my order?
After your order is processed and ready to be sent, you'll receive an email with a tracking number. You can use this number on the carrier's website to track your shipment or simply click on the link provided.
What is your return policy?
Our return policy allows you to return items within a specific period, in their original condition. Some items may be subject to different return policies, so please check the product details for specifics.
How can I contact customer service?
You can contact our customer service team through the contact form on our website, by email, or by phone. Details are provided on our "Contact Us" page. You can also chat directly with our support team.
What should I do if I'm having trouble logging into my account?
If you're experiencing login issues, try resetting your password using the "Forgot Password" link on the login page. If problems persist, contact our support team for assistance.
How do you protect my personal and payment information?
We take the security of your personal and payment information seriously by using secure servers and following a suite of security protocols. Our commitment to adhering to stringent data protection standards is reflected in our full compliance with the General Data Protection Regulation (GDPR). This ensures the highest standards of privacy and data security, with a focus on responsible and careful handling of your information. Importantly, we do not store sensitive payment information like credit card details (CCV or expiration date), PayPal passwords, or Amazon payment data. The only payment information we retain is the details received upon initiating a payment, ensuring your financial data remains confidential and secure